What is your shipping policy?
We offer free standard shipping for all orders over $40 to any destination in the contiguous United States. Please allow 1-2 business days for us to receive and process your order and 2-3 business days for arrival. For orders less than $40, we offer standard shipping rates through USPS.
Please note, international customers are responsible for all duty and taxes associated with the importation of the merchandise.
Express 1-Day Shipping: Express shipping is available via USPS for $25 for orders placed no later than 1pm EST.
If you have any questions about shipping your order, please email us at firstname.lastname@example.org.
When will my order ship?
We process orders in 2-3 business days and then send it out for shipment. Orders placed after 1pm EST are processed the next business day. You will receive an email with a tracking number as soon as your order has been processed and your package has been shipped.
What is your return policy?
We're sorry your order did not work out. We accept returns and exchange of all U.S. orders within 15 days of receipt. Please note we are unable to accept returns for shipments to Canada and Europe.
To make a return or exchange, please reach out to us at email@example.com with your name, order number and list of item(s) you wish to return. You will be refunded in full to your original form of payment. Please note, return restocking and shipping charges are $10 for U.S. continental orders and international orders are not eligible for returns. Original shipping charges are not refunded. Return shipping charges are waived for exchanges.
Where are your products made?
All formulations are manufactured in Southern California. We partnered with a family owned and operated lab with 30+ years experience making premium natural skincare products.
Where are your bottles sourced?
Our glass bottles are manufactured in Germany and Poland, and our travel size plastic bottles are manufactured here in the USA.
Are your products cruelty-free?
Absolutely. We never test on animals and all products are certified PETA cruelty-free.
Are your products vegan?
Yes, all products are vegan.
What ingredients are banned from your products?
The U.S. bans only 11 toxic ingredients from use in skincare products, while the EU bans over 1,400. We've followed Europe's lead and banned all 1,400 from use in our products. This includes no parabens, sulfates, phthalates, BHA, BHT, PEGs, silicones, ethanolamines (MEA/DEA/TEA), methylisothiazolinone, phenoxyethanol, petroleum, triclosan and triclocarban.
We would love to hear from you. Email us at firstname.lastname@example.org.